If you're a partner who's an admin on behalf of (AOBO) a customer, and you've canceled a subscription, it can take up to 90 days for the admin center to reflect the status change. Any customer data that you leave behind might be deleted after 90 days and will be deleted no later than 180 days after cancellation. As an admin, you can still access and back up data for your organization while it is in the Disabled stage. We recommend that you back up your data before canceling. If you cancel your subscription before its term end date, the subscription skips the Expired stage and moves directly into the Disabled stage, which is 90 days for most subscriptions, in most countries and regions. To learn more about the protection of customer data, see the Get started with the Microsoft Service Trust Portal. What is 'customer data'? Customer data, as defined in the Microsoft Online Service Terms, refers to all data, including all text, sound, or image files that are provided to Microsoft by, or on behalf of, the customer through the customer's use of Microsoft 365 services. *For most offers, in most countries and regions. Global or billing admins can reactivate the subscription in the admin center Users can't access Microsoft 365, files, or Microsoft 365 appsĪdmins have normal access to Microsoft 365, data, and Microsoft 365 appsĪdmins can access the admin center, but can't assign licenses to usersĪdmins can access the admin center to buy and manage other subscriptions

Users have normal access to Microsoft 365, files, and Microsoft 365 apps ActiveĪzure Active Directory is removed, if not in use by other services The following table explains what you can expect when a paid Microsoft 365 for business subscription expires. This means that your users immediately lose access to the Microsoft 365 assets, and only admins have access to the data for the next 90 days. If you cancel a monthly subscription, it immediately moves to the Disabled stage on the date you cancel it. The first stage starts on the anniversary of the annual subscription, not the date that you turned off the subscription's recurring billing setting. If you turn off recurring billing on an annual subscription, it goes through the same stages as an expired subscription. The Expired stage starts immediately after the subscription has reached its end date. When your subscription expires, it goes through the following stages: Expired > Disabled > Deleted. What happens to data when a subscription expires? If the cancellation window has passed, turn off recurring billing to cancel the subscription at the end of its term. For some subscriptions, you can only cancel during a limited window of time after you buy or renew your subscription.

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